We want each student to feel like they learn and grow at each lesson. Any students that refuse to mind the swim teachers in or out of the pool will be asked to leave. Safety is our number one priority.
Our staff will direct you on where to park safely.
All students are asked to provide their own swimsuit as well as a towel. Any children under the age of 3 MUST wear a non-disposable swim diaper. (Even if potty trained). One accident will shut down the entire pool! Please refrain from chewing gum or wearing jewelry or anything else that may get lost in the pool. Please where hair up to avoid being in your face during your swim lesson. The staff will not be responsible for any items that may be lost or stolen.
We do not offer make-up swim lessons as it disrupts the swimmer's schedule and makes it harder for them to learn consistently.
To get the full benefit of your lesson, please arrive at least 5-10 minutes before (no earlier please) your scheduled class time. Your lesson will start and end promptly even if you are late. If you are more than 15 minutes late, the lesson will be canceled at the discretion of the swim teacher and will count as a no call/no show. If you need to rearrange your swim lesson time please get with your swim teacher to communicate this change. At least a 24 hour notice would be appreciated.
If you plan to renew your swim lessons, you will have five days past your last swim lesson date to renew.
If you know that you will be unable to attend your swimming lessons for a period, there is the option to freeze them, and we will pause your swimming lessons with no loss of lessons. When you decide to resume your lessons, you will need to reschedule based on the current availability.